Duration: 1 Hour
Customer service plays an important role in almost all aspects of business. Good customer service is essential in order to increase sales (products or services) and compete in a market. This course gives you a basic knowledge of customer service, how customer service representatives can enhance the quality of customer service, vital points to remember when dealing with healthcare facility customers, and how service reps can achieve a reputation of good customer service.
- Customer Service
- Modes of Communication
- Customer Service Traits
- Customer Service in Hospitals, Healthcare Institutions and Organizations